• Please select the appropriate subject from the buttons below for your report or enquiry from below and complete the online form or if you prefer to email us, include the subject / title in the subject line, provide as much details as you can and send to appropriate email address below along side each button.
Please note that to avoid spamming or attack to our servers, it is necessary to copy and paste the email addresses to your email client.

• General enquiries not specific to the subjects below:
or email: info@topiary.org.uk

• Offer feedback regarding your experience with topiary / baytree products or service received by supplier, positive or negative:
or email: feedback@topiary.org.uk

• Report malpractice in any form by topiary / baytree supplier:
or email: report@topiary.org.uk

• Request our opinion as to integrity and reputation of a supplier (this isdependent on any current information we have on file):
or email: advise@topiary.org.uk

• Request a blacklist of suppliers reported for malpractice that we have investigated and believe fall short in any or all descriptions of malpractice and/or poor service*:
or email: blacklist@topiary.org.uk


* The law says that goods must be:

1. Of satisfactory quality - goods must meet the standard that a reasonable person would regard as satisfactory, taking account of any description of the goods, the price and all other relevant circumstances. The quality of goods includes their appearance and finish, their safety and their durability. Goods must be free from defects, even minor ones, except where these defects have been brought to your attention by the seller (perhaps the goods are being sold as 'shop-soiled').

2. Fit for their purposes, including any particular purpose mentioned by you to the seller - for example, if you are buying a computer game and you explain you want one that can be played on a particular machine, the seller must not give you a game that cannot be played on that machine.

3. As described - on the package or a display sign, or by the seller. For example, if you are told that a plant is health and as depicted in photograph (within reason), then it should not turn out to be diseased, drought-ridden or vary (within reason), from it's description and photograph.

3. Services - should fall within the guidelines described by the DTI and that they comply with what have been described by the seller in their description, terms and conditions.

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It is important to allow the seller adequate time to resolve any issue before contacting us or another organisation such as the DTI.